Frequently Asked Questions

Policies & Payments:

  • We kindly ask for 24-hour notice if you need to cancel or reschedule your appointment. This allows our team to accommodate other clients. Late cancellations or no-shows may result in a fee. Thank you for respecting our providers’ time.

  • We do not offer refunds on services. Our consent forms state:
    “Results of treatment cannot be guaranteed. My expectations are realistic…”
    If you are unhappy with your outcome, please contact us so we can assist.

  • Payment is due at the time of service.
    We accept all major credit cards.
    Membership funds and prepaid services are non-transferable.

    Gift Cards:
    – Available online
    – Non-refundable
    – Not redeemable for cash
    – RA is not responsible for lost or stolen cards

  • No. Medical aesthetic treatments and skincare products are cosmetic and are not covered by insurance.

  • Medical providers and injectors do not accept gratuity.
    Estheticians may accept tips at the client’s discretion.
    Tipping is appreciated but never expected.

  • Refined Aesthetics does not offer financing at this time. All services must be paid in full at time of service.

  • We operate by appointment only.
    You can book online anytime at:
    https://cmswz.myaestheticrecord.com/online-booking

Membership & Gift Cards:

  • Membership offers exclusive savings, skincare discounts, and monthly benefits. Membership credits are non-refundable and non-transferable.

    https://refinedaestheticssiouxfalls.com/membership

  • Yes, gift cards expire one year after purchase and are automatically added to your wallet.
    They are non-refundable and not redeemable for cash.

Treatment FAQs:

  • Yes. Our providers customize each treatment based on your skin type, tone, and medical history to ensure safe, effective results.

  • Downtime varies:
    – Tox & fillers: minimal
    – Microneedling/RF: redness 24–48 hours
    – Laser treatments: varies from mild redness to several days of peeling
    Your provider will review full post-care instructions.

  • Yes. A consultation is required before laser treatments, skin rejuvenation procedures, or any service that may involve downtime. This ensures your provider can evaluate your skin, review your medical history, and give you the proper pre- and post-care instructions.

    For treatments such as Botox, filler, facials, or skincare purchases, a separate consultation is not always required, but many clients choose to start with one to receive personalized recommendations.

    Our goal is to make sure you receive the safest and most effective treatment plan for your skin.

    You can book one here: https://cmswz.myaestheticrecord.com/online-booking